Delivery & Returns

The locker keys for the top compartment are located underneath the base of the locker.  They will be stapled in a plastic bag in one of the corners on the base.  Tilt the locker and gently feel underneath to locate.  If the keys are not there and you have had a good look, then please email us at sales@3dlockers.co.uk

If you have ordered a masterkey, the key will either be taped to the delivery note or will be posted out under separate cover directly to yourselves. If this does not arrive within a few days after delivery, please contact us via email on sales@3dlockers.co.uk to report missing.

We make every effort to deliver your products in one piece and on time, but as we sometimes use couriers damages will inevitably occur from time to time. If this is the case we are very sorry to hear that your product has arrived damaged.  Please follow the instructions below.

1.  Fully check the product on arrival and reject immediately on any visable sign of damage.

2.  Contact us immediately and send photographic evidence of the damage by email to sales@3dlockers.co.uk.  This must be no later than 3 working days from receipt of goods.

3.  Please DO NOT SIGN the delivery note  in the normal way - Sign as UNCHECKED OR DAMAGED. 

3.  All material shortages must be reported via email to sales@3dlockers.co.uk within 3 working days

On following the above procedure,we will endeavour to replace, repair or rectify as soon as is humanly possible.

We make every effort to deliver your products in one piece and on time, but as we sometimes use couriers damages will inevitably occur from time to time.  If this is the case then please DO NOT SIGN the delivery note  in the normal way - Sign as UNCHECKED OR DAMAGED. Please report any damages including material shortages via email or telephone within 3 days of receipt of your delivery.  We will require a photo of the damaged product and once received will endeavour to replace or rectify as soon as is humanly possible.

All products on our website will show an approximate delivery lead time from order on the delivery tab of the product.  This can vary from 5 days to 25 working days but details on our site are a fairly accurate guide. Please note delivery lead times can be extended for a larger quantity of items or during busy periods.

Should you require something urgently, you can always contact us to see if we can approve on the delivery leadtime.  This may be possible if there is production capacity available or we may be available to swap your chosen product over to a different factory.  It's always worth asking.

Once your order has been placed with us we will email you with anticipated delivery by date or week commencing date.  Please note these dates are only "Estimates" of delivery times.  Problems in production may still occur which could make these dates inaccurate.  Please do not remove existing equipment or book workmen in until you have received your delivery. 

Standard Deliveries.

Deliveries are made Monday to Friday between 8am and 5pm.  Standard deliveries can by anytime during the week in question and are not on any specific day or time.

In order for your to make plans to accept delivery, once you have placed your order, you will receive an Order Acknowledgement Delivery confirmation email from 3d Lockers.  This will indicate the estimated delivery by date or a week commencing/ending date.

Standard delivery may not include pedestrian zones which operate time limits on deliveries.  Addtional costs may apply.

PLEASE ADVISE of any delivery restrictions at time of ordering or indicate any additional information which you think will help our delivery driver.

Once you delivery week has arrived, you may contact us via email at sales@3dlockers.co.uk for updated delivery information.

We are sorry if your products have not been delivered by the estimated delivery date.  If this is the case then please contact us by email at sales@3dlockers.co.uk and we'll gladly chase up our suppliers to rectify.

90 percent of the time our suppliers deliver on time.  However sometimes unforeseen manufacturing situations or delivery hold ups can occur with our suppliers resulting in longer leadtimes than anticipated or even a failed delivery if the driver runs out of hours.

Please do not remove existing equipment in anticipation of an estimated delivery date or book in workmen for installation until you have actually received your delivery.

Here at 3d Lockers we try our best to keep our customers informed of delays, but there can be occasions when this information is late in being relayed to us.  If this occurs, 3d Lockers cannot be held liable for any losses or costs incurred by yourselves for such a delay.  Our suppliers will always try to deliver the goods or services by the agreed date, however such dates are given as estimates only and cannot therefore be viewed as breach of contract.

On occasions the goods may be delivered in advance of the estimated delivery date.  Where we can, we will give notice of advance deliveries, but cannot always guarantee this at peak times. Once again we cannot be held liable for any losses or costs incurred by yourselves for premature delivery dates.

Unfortunately our drivers are only insured to deliver to ground floor reception or kerbside only.  Our driver is not expected to carry large items over distances and where access to an entrance is restricted, offloading will be to tailgate only.  The off-loading point will be determined by the driver.  

It would be down to the customer to arrange for the lockers or cupboards to be transported to their final destination.

Our driver is also not able to insert products into a lift.

24 Hour Pre-Call Request.

You can request the factory/driver to give you a 24 hour pre-call to give 24 hours notice of delivery. This pre-call service is aimed at helping our customers with their preparations to accept deliveries.  However, this is for guidance only and we cannot guarantee this service during peak times.  We cannot be held liable for any costs or delays in the non provision of this service.

This service is not available on the express delivery 5 days products

Nominated Day Deliveries.

We understand that sometimes our standard delivery service doesn't fit the bill.  That's why we are on occasions able to offer a nominated day delivery service at additional cost.  We are also able to offer Nominated Day and Time Specific Deliveries.  These services are at additional cost and dependant on the product involved.  Please contact our sales team by emailing sales@3dlockers.co.uk  who will be happy to help arrange this additional service if available and confirm the costs for your particular delivery.

Yes on certain products we are able to offer a next day service at additional cost.  Please contact our sales team for details by emailing sales@3dlockers.co.uk

Yes, the delivery vehicle is usually operated by a single driver and will be unable to offload large orders alone.   It is the customer's responsibility to ensure adequate labour is to hand to assist in the off loading.

We deliver throughout UK mainland and all our deliveries are FREE for orders over £150.00.  A carriage surcharge of £25.00 applies to orders under this value.  This is shown at your checkout basket.

Delivery to Ireland can be arranged at additional cost.  Please contact us for costing or alternatively we can deliver Free (Subject to minimum order charge) to any UK Port or shipping agent of your choice.

Delivery to Europe can be arranged at additional cost, please contact us for costing or alternatively we can deliver Free (Subject to minimum order charge)  to any UK Port or shipping agent of your choice.

If you would like some advice about your delivery prior to ordering the please contact us via email at sales@3dlockers.co.uk

Please note deliveries can only be made to ground floor entrance/kerbside only.  Final positioning on site by customer.

Yes, all our items are signed for on delivery.  Should you require a Proof of Delivery document, then please contact us via email at sales@3dlockers.co.uk and we will be happy to organise with the delivery company.

We assume clear access for up to a 40' trailer size or an 18 tonne vehicle - offloading to kerbside or if possible to a ground floor location only. Please advise our sales team of any delivery access restrictions at time of placement of order. Should our delivery vehicles be turned away due to the above, then additional re-stocking/re-delivery charges will be incurred by the customer.

Waiting Time and Repeat Deliveries.

Save for consumer contracts, failed and repeat deliveries will be charged at cost by our suppliers dependant on location and required delivery date and time.  Storage costs may apply if delivery cannot be made promptly.

Save consumer contracts, waiting time will be charged for any delay should unloading not commence within 30 minutes of the vehicle arriving at the site at the rate of £35 per half hour up to a maximum of 1 hour, after which it will be at the driver's discretion to pull off site.  Failed and repeat delivery conditions would then apply and re delivery charges will apply.

For Business to Business Customers.

Here at 3D Lockers we really want you to be happy with your purchase. However the distance selling regulations do not apply for Business to Business customers and we are therefore not obliged to offer a returns policy. We will only accept cancellation of an order on condition that you reimburse us in full all costs and expenses incurred by us and arising from the cancellation (whether directly or indirectly) and all loss of profits and other loss, damages, costs, charges and expenses resulting to or incurred as a result. As the vast majority of our products are made to order, your order cannot be cancelled once the goods have gone into the manufacturing process and the order will have to be paid for in full. If you need to cancel your order, please contact us to find out at what stage your order is at by emailing sales@3dlockers.co.uk

Once goods have been dispatched to you they cannot be returned or exchanged unless damaged, faulty and must be in an unused condition and at the original delivery location. Any items will be deemed to have been accepted by yourselves if any such problems have not been reported to us with a time limit of 7 working days.

Cancellation Policy for Consumers.

Unfortunately we do not deliver to domestic addresses at this time and orders are only to business customers only.

No unfortunately we are only able to deliver to business customers at a non-domestic delivery address.

Quite a number of the products on our website are delivered by pallet service. This means the driver will offload your product/s and deliver to the nearest kerb side or ground floor location decided by the driver. It is your responsibility to unwrap the product and dispose of the pallet. IMPORTANT:  Please reject goods immediately on any visable sign of damage and report to us immediately with photographic evidence.

Not all products are delivered by pallet service, some are handballed off the back of a vehicle but still to a ground floor point. It is worth asking us to see which delivery service will be used for the product you are interested in. If a pallet service is not suitable, then we can advise of alterntiave products where a pallet delivery service is not used. For more details please contact us via sales@3dlockers.co.uk